New responce.<br /><br /><!--quoteo--><div class='quotetop'>QUOTE </div><div class='quotemain'><!--quotec-->Thank-you for your e-mail inquiry.<br /><br />After testing the external connection, we we able to successfully connect remotely.  Should you still encounter errors, we as the you provide us with the full connection details (username, password, host etc.)<!--QuoteEnd--></div><!--QuoteEEnd-->